Assessing Your Managed Services Provider

There are lots of managed IT services providers (MSP) in the Philippines that offer more or less the same services to various clients. While each provider may have a unique selling point, at their core they are all quite similar. When it comes to this, the best way to choose the managed services company for you is to assess the quality of their work. But how exactly can you do that? First, you must look at several factors.

Partner vendors
Another factor you should look out for when evaluating the managed IT services of a provider is their vendor management skills. It’s important to work with an MSP that is not only successful at managing vendors, but also connected to top IT brands. That way, you know you’ll be getting great service with top-of-the-line equipment and devices.

Turnaround time
In a business, time is everything. If the MSP you’re working with isn’t quick in delivering resolutions and solutions, you can lose a lot of potential customers. Evaluate if a company delivers the necessary IT support on time consistently to see if this is one you’d want to collaborate with long-term.

Customer-centric qualities
No matter what, a good service is one that cares about its customers. One of the many ways they can show it is by being polite to clients, providing solutions in a timely manner, and making sure their needs are taken care of. Do look out for such customer-centric qualities as early as your initial meeting with them. Ask the MSP about their work culture before you cement your partnership to see if they can serve your needs properly.

Business improvement
Last but not the least, see if after certain periods of time during the project, your business has improved from its original profits and number of clients. One of the purposes of getting managed IT services after all is to reduce downtime on your technicals, leading to better and a more favorable result. If it has had the opposite effect because of the MSP’s poor performance, it might be time to look for a new one.

All these factors are important to note when evaluating the performance and the skillset of a managed service provider before, during, and after a collaboration. As they have a huge effect on your business, you must be meticulous in assessing all the small and big details of their services. By knowing the criteria you must judge them for, you can give a valid and informed critique that can help you find the right managed IT services company for your enterprise.